Privacy Policy

1. Introduction

Welcome to Wapa ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

• WhatsApp Business API credentials (client ID, tokens, phone numbers)
• Contact information (name, email address)
• Business information (company name, business details)
• Message content and recipient information

2.2 Information We Collect Automatically

• Log data (IP address, browser type, operating system)
• Usage data (features used, frequency of use)
• Device information (device type, unique device identifiers)
• WhatsApp message metadata (timestamps, delivery status)

2.3 Information from Third Parties

We may receive information about you from third parties such as Meta (Facebook) when you connect your WhatsApp Business account.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and maintain our services
• Process and send WhatsApp messages
• Monitor message delivery and status
• Improve and optimize our services
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Communicate with you about our services

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent: We may share your information when you explicitly authorize us to do so.
• Service providers: We may share information with third-party service providers who help us operate our services.
• Legal requirements: We may disclose information when required by law or to protect our rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Message content is typically retained for 30 days, while account information is retained for the duration of your account. You can request deletion of your data at any time.

6. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Limited access to personal information
• Regular backups and disaster recovery procedures

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@wapa.com or use ourdata deletion request form.

8. WhatsApp Business API Data

When you use our WhatsApp Business API services, we process message data on your behalf. This includes:

• Message content (temporarily, for delivery purposes)
• Recipient phone numbers
• Message metadata (timestamps, delivery status)
• WhatsApp Business account information

We process this data only as instructed by you and in accordance with WhatsApp Business API terms.

9. Third-Party Services

Our services integrate with third-party platforms, including:

• Meta (Facebook): WhatsApp Business API provider
• Cloud providers: For hosting and infrastructure
• Analytics services: For service improvement

These third parties have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or adequacy decisions where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Legal Basis for Processing (GDPR)

For users in the European Union, we process personal information under the following legal bases:

• Contract: Processing necessary to provide our services
• Legitimate interests: Processing for business purposes
• Consent: Where you have given explicit consent
• Legal obligation: Processing required by law